Cancellation Policy

Cancellation Policy

At Plate Vision, we recognise that unforeseen circumstances may necessitate adjustments to your custom number plate order. We aim to maintain a flexible cancellation policy while ensuring fairness for both parties. Please review our cancellation policy as outlined below:

1. Order Cancellation Timing: Customers may cancel their custom number plate order within one hour of placing it without incurring any fees. Cancellations made after this one-hour window will be considered non-refundable.

2. Refund Process: For eligible cancellations, refunds will be processed on the same day the cancellation is approved. The refund will be issued using the same payment method employed for the original purchase. Please be aware that it may take additional time for the refund to appear in your account, depending on your bank's processing times.

3. Modification Instead of Cancellation: Customers wishing to change their custom number plate order instead of canceling can do so within one hour of order placement without incurring any modification fees. However, any changes resulting in a higher cost than the original order must be covered by the customer. After the one-hour period, modification requests may incur additional fees, as the original order may already be in production.

4. Production and Shipment Stage: Once an order has entered the shipment phase, cancellations will no longer be possible. Customers are responsible for the full payment of the order in such cases.

5. Special Circumstances: In the event of unforeseen occurrences such as legal restrictions, technical difficulties, or any circumstances that prevent order completion, Plate Vision retains the right to cancel the order and issue a full refund to the customer.

6. Contacting Customer Support: To request a cancellation, customers must reach out to our customer support team on Platevisionltd@gmail.com or 07516669103 Please include your order number and any relevant details in your cancellation request.

7. Policy Changes: Plate Vision reserves the right to amend or update this cancellation policy at any time. Customers will be subject to the cancellation policy effective at the time their order is placed.

By placing an order with Plate Vision, you acknowledge and agree to the terms and conditions described in this cancellation policy. Should you have any questions or concerns, please feel free to contact our customer support team for assistance.