Refund Policy

Returns

Custom products are non-returnable unless they are defective or have issues caused by our company.

Non-personalised accessories (such as screws, plate holders, hangers and air fresheners) may be returned within 14 days of delivery, provided they are unused and in their original condition. Return postage is the customer's responsibility unless the item is faulty.

Cancellation Policy

To cancel your order, please contact us by email or phone as soon as possible.

Refund Conditions

Orders cancelled within one hour of being placed will receive a full refund. After this window, custom plates may already be in production and refunds may not be available.

Damaged or Incorrect Items

Please check your order on arrival. If an item is damaged, defective or incorrect, contact us as soon as possible.

Refund Process

For an incorrect or damaged item, please email sales@PlateVisionltd.com with your order details and evidence of the issue.